If you like the idea of working in a client-driven environment, supporting the customers as a product expert and their trusted partner, come and join a fun and collaborative team as a: Product Support Specialist. Ref. no: CSR/02/2019/C, Location: Cologne
- Receive, qualify and support requests from customers, answer frequently asked questions.
- Take ownership of being the domain expert, within Support & locally with Sales team.
- Identify leads relevant for Sales and product feature requests to Product team.
- Investigate problems suspected being caused by product defects.
- Assist on plugin installation, activation, and workarounds/customizations needs.
- Proactively responding to customers, offering advice and preventative maintenance.
- Routinely perform performance monitoring of key customers, detect inactive accounts.
- Providing occasional technical assistance to sales team.
- Fluent German, good English language skills.
- Minimum 2-3 years’ experience caring for customers and their technical issues.
- Bachelor’s degree in Computer Science or a similar field would be a great addition.
- Experience with personalization/recommendation and e-commerce systems is preferred.
- Basic knowledge on Magento, Oxid, Plentymarkets, Shopware or similar would be an advantage.
- Highly proficient in analytical and problem-solving skills with attention to details.
- Ability to collaborate with technical staff and end users.
- Excellent written and verbal communication skills.
- Focus on quality while working under time pressure.
- Interesting projects with the possibility of utilizing own ideas and solutions.
- A possibility of language and technical courses, because why not challenge yourself and learn something new?
- Place in an ambitious team with a collaborative atmosphere.
Please contact us to obtain more details. We will ba happy to meet you!
Your consultant is: Olga Kamińska
Phone number: +48 500 035 642
We kindly inform that only chosen candidates will be contacted.