Do you value contact with others and your friends define you as a people person? You are problem-solving-oriented and know at least 2 languages? If yes, do not hesitate and join the international EBV Finance team as a:: Customer Care Agent, Ref no.: CCA/08/21/W, Location: Warsaw 

Responsibilities

  • Customer management (responsibility for a defined group of customers).
  • Customer & authority communication and support (day to day, issue solving, responding to requests, requesting documents).
  • Preparing documents for the customers & authorities (preparing contracts, POAs, etc. for the customers).
  • Partners communication (issue solving, responding to requests).
  • Communication with 3rd parties if needed (lawyers, bailiffs, authorities, etc.).
  • E-mail handling (Tracking incoming e-mails directed to Customer Support Team address).
  • Ticketing management (resolving ticketed issues, and ticketing new inquiries to responsible department or agent).
  • Metadata entry to digital documents in a digital repository.
  • Sales support activities (identify opportunities and send leads to sales).
  • Communication channels handling for customers, partner, and authorities (chat, mail, tickets, phones).

Requirements

  • Higher education.
  • Excellent command of Polish and English is required.
  • Experience in a similar role.
  • Ability to meet deadlines in a fast-paced environment.
  • Knowledge of other languages would be considered as a great advantage.
  • Excellent IT skills, including a working knowledge of presentation software. packages, preferably Microsoft Office Word, Excel, and PowerPoint.

We offer

  • Possibility to gain valuable experience while working after companies' transformation.
  • Dynamic, international working environment.
  • Flexibility that enables work-life balance.
  • Chance to grow both personally and professionally.

Hello! I’m Karolina and I am responsible for this recruitment process. If you have any questions, please feel free to reach out. I will be happy to meet you.


Contact details: Karolina Łojko, karolina.lojko@hrcontact.co, +48 786 955 636

 

CAZ: 11828

www.hrcontact.co 

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