If you are ready to take on the next challenge and work for a company, which brings innovation to the logistic world by offering solutions based on a cloud platform and scaling up customer experience and logistic operations, now you have a chance. You can join us as a: Technical Support Team as an L2 Support, Ref.no: L2S/04/22/W

🎯​Location: Warsaw, Poland /hybrid 2 days in the office and 3 days remotely

🎯​Work hours: 4pm – 12am & 12am – 8pm

🎯​Salary: up to 12,800 PLN net on B2B

Responsibilities

  • Handling both customer support and technical support questions from company’s customers and providing exceptional support services to both technical and non-technical users.
  • Managing production incidents including communicating to internal and external stakeholders.
  • Managing cases with multiple competing priorities, and ensuring they are followed up correctly and promptly.
  • Leading deep investigation and root cause analysis into reported issues, using a variety of tools. Validating issues and performing functional testing to validate fixes that relate to cases.
  • Escalating issues to R&D and reporting bugs while it is needed.
  • Reporting on customer performance and monitoring usage to assist with implementation and support activities.
  • Continually improving the support process to ensure the best service is provided in an efficient and effective manner.
  • Collaborating closely with Customer Success, Solutions Experts, and R&D teams to provide resolutions for technical and product issues.
  • Understanding customer needs including relevant features and configuration requests.
  • Assisting in knowledge transfer and documentation across the company and to the company’s customers.

Requirements

🚩2+ years of experience in L2 or L3 technical or application support.

🚩Proven experience using SQL at an intermediate level.

🚩Proven track record working with REST APIs.

🚩Experience with providing technical and application support for Web & Mobile platforms.

🚩High level of English (strong written and oral communication skills).

🚩Bachelor of Science degree in Computer Science or related technical field.

🚩Being customer-oriented and with customer-facing experience.

We offer

🤖 Private healthcare.

🤖 Accounting services.

🤖 Development and work from home packages.

🤖 Food vouchers.

🤖 Join the team as one of the first in Poland!

Hi! My name is Justyna and I am leading this recruitment process. If you have any questions, feel free to contact.

Contact details: Justyna Bury, justyna.bury@hrcontac.co, +48 884 729 081

 

CAZ:11828

www.hrcontac.co

 

HR Contact