Are you tired of working mostly based on scripts and would like a chance to go beyond the routine approach? π If youβre solving technical challenges like Sherlock Holmes π΅οΈββοΈ but you actually happen to enjoy working with people (unlike Sherlock)β¦ letβs talk about the role of: β
π€ Senior Technical Services Engineerβ. Ref. no: STSE/04/2023/Gβ.
π― Joining ADVA, you will be an integral part of creating and supporting products that are the building blocks for tomorrowβs network. Your role will be to support the business clients and partners from all around the world, sharing expertise and responding to technical issues π§
πΈ 17 000 β 21 000 PLN Gross Contract of Employment.
π Gdynia, hybrid work model.
π’ Work involves participation in a flexible shift rotation system.
RESPONSIBILITIES:
πProviding engineering-level phone, email and online technical assistance to customers and partners around the globe. Possibility to tackle 3rd line issues and going beyond the script, each day will be a new challenge. No being stuck in a rut.β
π Bringing along relevant technical expertise and customer support tools & best practices. Sharing knowledge and experience via coaching, internal training and regular contribution to Knowledge Base.β
π Administration and maintenance of equipment, applications and tools used for support purposes.
REQUIREMENTS:
π― We are looking for candidates with experience in either of the two areas:β
π§ Profile 1: wireless local area network (Wi-Fi) standard (IEEE 802.11) and passive optical networks (PON).
π§ Profile 2: DWDM and fiber optics, OTN, TCP/IP, Carrier Ethernet, Precision Time Protocol (IEEE 1588).
π― Mixture of relevant technical skills & soft skills (in particular excellent communication, as you will use it on daily basis).β
π― Experience in providing remote (phone, email or online based) technical support in a telecom environment is a must.
π― Field experience in installing, commissioning, testing and maintenance of telecom equipment will be an additional advantage.β
π― Very good language skills in written and spoken English (B2+/C1), including professional and business-related vocabulary, are essential. β
WE OFFER:
π Company that truly supports your development β a clear technical career path, competence program and possibilities to spread your technical wings in different departments.
π Onboarding that will get you up and running - comprehensive technical enabling program at the start and regular periodic upskill training events.
π Daily contact with team members and customers from all around the world - possibility to occasionally travel to other countries in Europe, USA and Asia for customer projects and internal training courses.
π Comprehensive, technical support specific, English communication skills development program.
π Modern office (well-equipped gym and playroom) close to the SKM/PKM stations. Do you prefer slippers instead of shoes or maybe you are expecting amazon delivery? No worries, the hybrid work model gets you covered.
π Your well-being is also taken care of β Private Health Care at Luxmed (extended package for employees and possibility to enroll family members) and Multisport Card.
π 1 additional vacation day for all, and 1 extra after 10 years being with us.
π 3% employer contribution to PPK.
π Paid employee referral program.
π Strong team-oriented and friendly work culture.
π Popcorn Fridays πΏ
Hello! Iβm Olga and I am responsible for this recruitment process. If you have any questions, please feel free to reach out. I will be happy to meet you!
Contact details: Olga KamiΕska, e-mail:olga.kaminska@hrcontact.co +48 500 035 642.