If you are fluent in English with prior experience in Customer Service and strong organizational skills, this opportunity is for you!​ Work with international clients and support tax & excise refund processes within a multinational customer service team as a:  

Customer Support Representative

Ref. no: CSR/07/26/W
​

🚛💼​Company: A leading European tax refund service provider specializing in Excise Duty refunds for the International Road Transport Industry.

🎯Your role: You will manage a portfolio of Balkan & Polish customers, ensure smooth tax & excise refund processes, providing expert advice.

📍Location: Warsaw (1 month on-site, then hybrid model) 

What will you be doing?

💼 Customer Account Management:

✔️ Prospecting and onboarding new customers.

✔️ Maintaining customer data and verifying documents within the internal system.​ 

✔️ Building and sustaining strong relationships through email, telephone, and other channels.

✔️ Offering professional expertise on VAT/Excise Duty refunds.

📑 Tax Refund Operations:

✔️ Verifying and processing customer documents for VAT/Excise Duty refunds.

✔️ Calculating refund amounts and submitting claims.

✔️ Handling appeals, audits, and supporting authorities on behalf of customers.

✔️ Managing invoicing, refund transfers, and payment follow-ups.

📢 Regulatory & Process Improvement:

✔️ Staying up to date with VAT/Excise Duty regulations and legal changes.

✔️ Collaborating with tax and customs authorities when necessary.

✔️ Testing software changes and participating in process optimization projects.​​

What will help you succeed?

✅ Initial experience within customer service area, or in similar position. 

✅ Strong numerical, analytical, and organizational skills.

✅ Ability to work efficiently under strict deadlines and process high volumes of data.

✅ Proficiency in IT tools, especially MS Office.

✅ Strong communication skills and a commercial mindset.

✅ Fluent English

➕Nice to have languages: Croatian / Serbian /French

Why is it worth it?

💎 Additional perks: private medical care - Enemed, Multisport card (partially financed by the company), life insurance - Generali, Lunch Card, public transport reimbursement, budget for home-office: computer equipment, phone, etc., supplement for vacation "Wczasy pod gruszą", annual bonus. 

💎 ​Hybrid model with 3 days on-site and 2 days home-office. ​
💎 Collaborate with a global team and practice foreign languages daily.​

CAZ: 11828