If you are fluent in English with prior experience in Customer Service and strong organizational skills, this opportunity is for you! Work with international clients and support tax & excise refund processes within a multinational customer service team as a:
Customer Support Representative
Ref. no: CSR/07/26/W
🚛💼Company: A leading European tax refund service provider specializing in Excise Duty refunds for the International Road Transport Industry.
🎯Your role: You will manage a portfolio of Balkan & Polish customers, ensure smooth tax & excise refund processes, providing expert advice.
📍Location: Warsaw (1 month on-site, then hybrid model)
What will you be doing?
💼 Customer Account Management:
✔️ Prospecting and onboarding new customers.
✔️ Maintaining customer data and verifying documents within the internal system.
✔️ Building and sustaining strong relationships through email, telephone, and other channels.
✔️ Offering professional expertise on VAT/Excise Duty refunds.
📑 Tax Refund Operations:
✔️ Verifying and processing customer documents for VAT/Excise Duty refunds.
✔️ Calculating refund amounts and submitting claims.
✔️ Handling appeals, audits, and supporting authorities on behalf of customers.
✔️ Managing invoicing, refund transfers, and payment follow-ups.
📢 Regulatory & Process Improvement:
✔️ Staying up to date with VAT/Excise Duty regulations and legal changes.
✔️ Collaborating with tax and customs authorities when necessary.
✔️ Testing software changes and participating in process optimization projects.
What will help you succeed?
✅ Initial experience within customer service area, or in similar position.
✅ Strong numerical, analytical, and organizational skills.
✅ Ability to work efficiently under strict deadlines and process high volumes of data.
✅ Proficiency in IT tools, especially MS Office.
✅ Strong communication skills and a commercial mindset.
✅ Fluent English
➕Nice to have languages: Croatian / Serbian /French
Why is it worth it?
💎 Additional perks: private medical care - Enemed, Multisport card (partially financed by the company), life insurance - Generali, Lunch Card, public transport reimbursement, budget for home-office: computer equipment, phone, etc., supplement for vacation "Wczasy pod gruszą", annual bonus.
💎 Hybrid model with 3 days on-site and 2 days home-office.
💎 Collaborate with a global team and practice foreign languages daily.
CAZ: 11828
