If you like the idea of working in a client-driven environment, supporting the customers as a product expert and their trusted partner, come and join a fun and collaborative team at eZ Systems as a: Product Support Specialist - CMS and PAAS/Cloud. Ref. no: PSS/11/2019/P, Location: Paris


  • Receive, qualify and support requests from customers, answer frequently asked questions.
  • Take ownership of being the domain expert, within Support & locally with Sales team.
  • Identify leads relevant for Sales and product feature requests to Product team.
  • Investigate problems suspected being caused by product defects.
  • Assist on plugin installation, activation, and workarounds/customizations needs.
  • Proactively responding to customers, offering advice and preventative maintenance.
  • Routinely perform performance monitoring of key customers, detect inactive accounts.
  • Providing occasional technical assistance to sales team.


  • Fluent French, good English language skills.
  • Minimum 2-3 years’ experience caring for customers and their technical issues.
  • Bachelor’s degree in Computer Science or a similar field would be a great addition.
  • Experience with debugging complex setups. 
  • Highly proficient in analytical and problem-solving skills with attention to details.
  • Ability to collaborate with technical staff and end users.
  • Excellent written and verbal communication skills.
  • Focus on quality while working under time pressure.

We offer

  • Interesting projects with the possibility of utilizing own ideas and solutions.
  • A possibility of language and technical courses, because why not challenge yourself and learn something new?
  • Place in an ambitious team with a collaborative atmosphere.

Join an eZ going team, check out their website and the product: https://ez.no/

Please contact us to obtain more details. We will ba happy to meet you!
Your consultant is: Olga Kamińska 
Phone number: +48 500 035 642

CAZ: 11828

HR Contact