Would you like to work for a company that offers a rewarding environment where you can take the lead, grow and contribute to one of the most powerful Digital Experience Platforms available today? Come and join a collaborative team as a: International Customer Success Manager Ref. no: CSMD/06/22/C, Location: Amsterdam, Paris, Oslo, London, Madrid, or Zurich
✨Your role: this is a Senior role. You will define a plan for our customers together with VP Customer Success. The plan will focus on retention and growing the large customer.
💎You will be part of a team who have a customer-centric mindset that will promote loyalty and retention.
💎You will be part of strategic discussions on the customer side and be an advocate for the customer internally.
💎We are looking for a trusted advisor who is great at explaining technical concepts and can demonstrate how products can be leveraged to meet business requirements.
💎Set up a regional plan for CS together with VP Customer Success, which will focus on retention and growing the customer.
💎Support the CS Team to guide clients in using the content management system/DXP.
💎Work on identifying customer growth potential (Upsell opportunities).
💎Support implementation partners who work on a day-to-day basis with customers.
💎Closely cooperate with the sales department and line manager in order to meet the activity plan and KPI.
💎Background from being a Technical Consultant (at least 2+ years) or a Technical Project Manager.
💎Experience working in the CMS/DXP space would be a plus.
💎Highly developed communications skills, a positive attitude with love the idea of working with customers.
💎English language skills on a fluent level (spoken and written).
💎A team player with an entrepreneurial spirit.
💎Positive attitude with the desire to work in a rapid-growth, entrepreneurial environment.
✨Salary model: Base+ Bonus OTE +benefits
✨Hybrid work possible
✨Place in an ambitious team with a collaborative atmosphere
Hello! I’m Kristina and I am responsible for this recruitment process. If you have any questions, please feel free to reach out. I will be happy to meet you.
Contact details: Kristina Wołkotrub, firstname.lastname@example.org