If you’re solving technical challenges like Sherlock Holmes 🕵️♀️ but you actually happen to enjoy working with people (unlike Sherlock)… let’s talk about the role of:
🤓 Technical Services Engineer. Ref. no: TSE/07/2023/G.
🎯 Joining Adtran, you will work hand in hand with Product Experts and the R&D team to guide customers and partners from all around the world, sharing expertise and responding to technical issues 🔧
💸 up to 17 000 PLN Gross Contract of Employment.
📍 Gdynia, hybrid work model.
📢 Work involves participation in a flexible shift rotation system.
🚀Providing engineering-level phone, email and online technical assistance to customers and partners around the globe. Possibility to go beyond the script, each day will be a new challenge. No being stuck in a rut.
🚀 Bringing along relevant technical expertise and customer support tools & best practices. Sharing knowledge and experience via coaching, internal training and regular contribution to Knowledge Base.
🚀 Administration and maintenance of equipment, applications and tools used for support purposes.
🎯 We are looking for candidates with experience in wireless local area network (Wi-Fi) standard (IEEE 802.11), gateways and mesh extenders, IP telephony protocols (VoIP), passive optical networks (PON) and their components.
🎯 Mixture of relevant technical skills & soft skills (in particular excellent communication, as you will use it on daily basis).
🎯 Experience in providing remote (phone, email or online based) technical support in a telecom environment.
🎯 Field experience in installing, commissioning, testing and maintenance of telecom equipment will be an additional advantage.
🎯 Very good language skills in written and spoken English (B2+/C1), including professional and business-related vocabulary, are essential.
💎 Company that truly supports your development – a clear technical career path, competence program and possibilities to spread your technical wings in different departments.
💎 Onboarding that will get you up and running - comprehensive technical enabling program at the start and regular periodic upskill training events.
💎 Daily contact with team members and customers from all around the world - possibility to occasionally travel to other countries in Europe, USA and Asia for customer projects and internal training courses.
💎 Comprehensive, technical support specific, English communication skills development program.
💎 Modern office (well-equipped gym and playroom) close to the SKM/PKM stations. Do you prefer slippers instead of shoes or maybe you are expecting amazon delivery? No worries, the hybrid work model gets you covered.
💎 Your well-being is also taken care of – Private Health Care at Luxmed (extended package for employees and possibility to enroll family members) and Multisport Card.
💎 1 additional vacation day for all, and 1 extra after 10 years being with us.
💎 3% employer contribution to PPK.
💎 Paid employee referral program.
💎 Strong team-oriented and friendly work culture.
💎 Popcorn Fridays 🍿
Hello! I’m Olga and I am responsible for this recruitment process. If you have any questions, please feel free to reach out. I will be happy to meet you!
Contact details: Olga Kamińska, e-mail:email@example.com +48 500 035 642.