If you like the idea of working in a client-driven environment, supporting the German & English-speaking customers, being their trusted partner, come and join a fun and collaborative team as a: Customer Support Representative. Ref. no: CSR/11/2018/C, Location: Cologne

Responsibilities

  • Receive, qualify and support requests from customers, answer frequently asked questions.
  • Take ownership of being the domain expert, within Support & locally with Sales team.
  • Identify leads relevant for Sales and product feature requests to Product team.
  • Investigate problems suspected being caused by product defects.
  • Assist on plugin installation, activation, and workarounds/customizations needs.
  • Proactively responding to customers, offering advice and preventative maintenance.
  • Routinely perform performance monitoring of key customers, detect inactive accounts.
  • Providing occasional technical assistance to sales team.

Requirements

  • Fluent German, good English language skills.
  • Minimum 2-3 years’ experience caring for customers and their technical issues.
  • Bachelor’s degree in Computer Science or a similar field would be a great addition.
  • Experience with personalization/recommendation and e-commerce systems is preferred.
  • Basic knowledge on Magento, Oxid, Plentymarkets, Shopware or similar would be an advantage.
  • Highly proficient in analytical and problem-solving skills with attention to details.
  • Ability to collaborate with technical staff and end users.
  • Excellent written and verbal communication skills.
  • Focus on quality while working under time pressure.

We offer

  • Interesting projects with the possibility of utilizing own ideas and solutions.
  • A possibility of language and technical courses, because why not challenge yourself and learn something new?
  • Place in an ambitious team with a collaborative atmosphere.

 

Please contact us to obtain more details. We will ba happy to meet you!
Your consultant is: Olga Kamińska 
Phone number: +48 500 035 642

We kindly inform that only chosen candidates will be contacted.
CAZ: 11828

HR Contact