Join a team working on a digital lending product - develop the VAS area and the mobile wallet application, taking ownership and leadership of key strategic product developments ๐Letโs talk about the position of:
Head of Product Management VAS & Customer Experienceโ
Ref. no: HPD/03/2024/W
๐ฏ You will create and develop the product and innovation strategy for 6 global markets with a corresponding roadmap, operational policy and framework to bring company's growth strategy to life.โ
๐ Warsaw, Hybrid.
Your role:
๐ Taking direct ownership and leadership of key strategic product and innovation developmentsโ.
๐ Through your Product Managers and Experts - owning and coordinating product development plans and actions with related stakeholders โ business, tech, credit & risk.โ
๐ Launching products in the new markets (commercialization)โ.
๐ Obtaining product market share by working with sales to develop product sales strategies.โ
๐ As a business owner of product portfolio - providing the scope and priorities to development process closely cooperating with development teams.โ
๐ Owning the Customer Experience agenda, managing and orchestrating CEX improvements in own area and across all functions.โ
๐โ Staying up to date with external developments and trends and act as an advisor to the leadership teams to share insight and knowledge to shape strategy.
๐ Ownership of the overall product roadmap and responsible for directing and driving the Product Managers to take responsibility and accountability for delivery of their specific products, updates, amendments and on-going continuous improvement.
๐ Creating a culture of continuous product improvement across your team (incl. customer journey, product performance, front-end and back-end related components) based on the analysis of data (google, clikctale, etc.), new market opportunities and innovative ideas.
๐ Being an ambassador of the brand, bringing it to life in every interaction (virtual and real life) โ internally and externally.โโโโ
What will help you get the job done:
๐ก Expertise in product developmentโ, preferably within the VAS area.
๐กโ Exposure to fintech industry and knowledge in credit products would be an asset.
๐ก Previous experience within the digital space is a must.
๐ก Strong project management skillsโ - agile understanding and experienceโ.
๐กStrong interpersonal skills with the ability to deal with colleagues at all levels an across all functions and territories.โ
๐ก Commercial and strategic awarenessโ.
๐ก Very good language skills in written and spoken English are essential.
๐ก Flexibility โ happy to roll your sleeves up when needed.
We offer:
๐ Global exposure, working hand in hand with team members and customers from all around the world - possibility to travel.
๐ Opportunity to have a real impact on the business.
๐ All-you-can-eat fresh fruit daily, lunches at the expense of the company, and company parking where you can book a parking place. We support an active and healthy lifestyles and have fun team events both in the office and after work.
๐ Do you prefer slippers instead of shoes or maybe you are expecting amazon delivery, no worries, hybrid work model gets you covered.
Hello! Iโm Olga and I am responsible for this recruitment process. If you have any questions, please feel free to reach out. I will be happy to meet you!
Contact details:
๐ฉโ๐ป Olga Kamiลska,
๐ง e-mail:olga.kaminska@hrcontact.co,
โ๏ธ +48 500 035 642.
